A member can't see invoices
This is by design — Members are money-blind and have no access to invoices, amounts, rates, expenses, or clients. Give them Manager+ if they need it.
If someone with the Member role can't find invoices, that's expected behaviour, not a bug. Members are intentionally kept away from financial data.
Most likely cause
Members are money-blind. By design they have no access to invoices, amounts, rates, expenses, or clients. Hiding the money is the whole point of the role — so there's nothing broken to fix.
How to check
- Confirm their role. If the person is a Member, the absence of invoices is expected.
- Decide what they actually need. If their job genuinely requires seeing invoices or client financials, they need a higher role.
How to fix
Leave it as-is if money should stay hidden
If the person shouldn't see financials, no change is needed — money-blindness is working correctly.
Promote to Manager or above for access
If they do need invoices, amounts, or client data, give them a Manager Manager (or higher) role. Manager and above can see this information.
Money-blindness is a permission boundary, not a setting you can toggle per Member — access comes with the role. Change the role to change what they can see.
Still stuck?
If you've promoted someone to Manager or above and they still can't see invoices, email hi@hoursmith.app. Background: Money-blindness and Roles explained.
A member can't see a project
Members only see projects they're added to. Add them on the project's Members tab, or assign them a task to auto-add them.
My import failed
Import blocked or errored? Check the file limits, map every required field, and for Paymo supply a valid API key with all users mapped.