Troubleshooting
Fixes for the most common Hoursmith snags — sign-in, email delivery, invoices and payments, team access, imports, and developer tools.
Something not working the way you expect? Start here. The guides below cover the issues we see most often, each with a likely cause, a quick way to check, and a calm, step-by-step fix.
If you don't see your problem, email us at hi@hoursmith.app — include any error message you saw and we'll help.
Account & sign-in
I didn't receive an email
Verification, password reset, invites, and magic links not arriving.
My invoice email failed
Custom sender failures, SMTP ports, and SPF/DKIM.
Invoices & payments
Stripe isn't connected
What it takes to accept card payments.
My client can't pay
Why the Pay button might be missing.
My invoice link is broken
404s after cancelling or regenerating a link.
I can't edit a time entry
Entries locked because they're on an invoice.
Team access
A member can't see a project
Project scoping for Members.
A member can't see invoices
Why Members are money-blind by design.
Imports
Developers
API token issues
401, 402, 403, and 429 responses explained.
My webhook is failing
Retries, signatures, and the failing state.
MCP won't connect
Tokens, Node version, and config location.
Still stuck?
We're happy to help. Email hi@hoursmith.app with what you were doing and any error text, and we'll dig in with you.
Flat-fee vs per-seat pricing
The pricing-model tradeoff explained in plain terms — how per-seat and flat-fee differ, and why Hoursmith chose one flat price per plan.
I can't sign in
Can't get into Hoursmith? The usual culprits are an unverified email, wrong credentials, an expired reset link, or a 2FA code — here's how to fix each.