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Core concepts

Plans and limits

The three Hoursmith plans — Free, Studio, Agency — their member limits, what each unlocks, and what happens when you downgrade.

Each workspace runs on its own plan, billed independently. Free and Studio include a fixed member allowance. Agency grows in 25-seat quantities; you pay for purchased capacity, not for each occupied seat.

The three plans

PlanPriceMembersNotable limits
Free$035 invoices / month
Studio$5/mo or $49/yr10—
Agency$9.99/mo or $99.99/yr per quantity25 × purchased quantityNew subscriptions/trials start at 1 quantity

Each workspace gets one 14-day trial, no card required, shared across paid plans and billing intervals. Switching plans or canceling does not restart it.

New workspaces start on Free; an Owner/Admin must explicitly start the eligible trial in Billing. For an active paid Agency subscription, 2 quantities provide 50 seats for $19.98/month or $199.98/year, and 3 provide 75 seats for $29.97/month or $299.97/year (USD, before tax/discounts). Active members and valid pending invitations consume capacity. See Manage Agency seats for Stripe confirmation, reduction rules, rollout availability, and billing credits. Lifetime caps remain separate.

What each plan unlocks

The Free plan covers the full billing line — clients, projects, time, invoices, manual/offline payments, and Hoursmith for Chrome. Paid plans add the rest:

  • Studio and up unlock unlimited invoices, recurring billing, own-domain email, client dashboards and the client portal, reports, CSV export, overdue reminders, online card payments, Telegram notifications, and API access.
  • Agency adds private Payouts and Team profitability for Owners/Admins, advanced reporting, an audit log, priority support, and outbound webhooks.

Downgrades are safe

The most important rule: your data is never deleted on downgrade. If you drop to a lower plan, paid features simply lock — everything you've created stays put, and unlocks again if you upgrade.

Recurring-series data is also retained, but the automation is system-paused when the workspace loses Studio/Agency access. Restoring access does not resume or backfill schedules automatically; a Manager, Admin, or Owner must review and resume each series.

Owners/Admins retain in-app read access to finalized payout bills, payment history, statement PDFs, and sent forwarding history after downgrade. New payout activity, analytics, and email delivery require Agency; API history access still requires at least Studio.

If a paid subscription goes past due, there's a 7-day grace period before the workspace drops to Free. Your data is still safe — the paid features just lock.

Doing it

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